Refund policy

Return & Refund Policy

All sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed and processed.

Final Sale

By completing a purchase, you acknowledge and agree that all items are sold as final sale. Please review your order carefully before checkout.

Shipping & Damaged Items

KyllaaSoulz is not responsible for items damaged, lost, or delayed during shipping. Once an order leaves our facility, it is in the care of the shipping carrier.

Replacement Requests

In the event that you receive an incorrect item or believe there is a fulfillment issue, you must contact us within a reasonable timeframe after delivery.
Replacement requests will be reviewed on a case-by-case basis and are not guaranteed.

To submit a replacement inquiry, please email:
kyllaasoulz@gmail.com

Include your name, order number, a description of the issue, and clear photos if applicable.