Shipping policy

Shipping Policy

Thank you for shopping with KyllaaSoulz. Please review our shipping information below before placing your order.

Processing & Shipping Time

All orders are processed and shipped within 5–8 business days (excluding weekends and holidays). Processing times may vary during high-volume periods, launches, or promotions.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Responsibility

Kyllaa Soulz is not responsible for shipping delays, lost packages, or damages caused by the shipping carrier once the order has been handed off. Any delivery issues should be addressed directly with the carrier using the provided tracking number.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Kyllaa Soulz is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Issues & Inquiries

If you experience an issue with your order related to fulfillment (such as receiving the wrong item), please contact us within a reasonable timeframe after delivery.

For all shipping-related inquiries, email:
kyllaasoulz@gmail.com